Frequently Asked Questions

If you are not completely satisfied with your purchase, you may return or exchange the item in its original, unused condition (including all original packaging) within 30 days for a full refund, less shipping and handling charges.

 What measures have been taken to ensure my personal info is secure?

It is important to us that you are completely protected when you shop with, and we want you to know what we do to create a safe place for you. All account and checkout information is transmitted over a secure (https) connection. Our https servers are secured with SSL certificates, which prevent a “phishing” site from disguising itself as This means that when you are using our website, you can be sure you are only communicating with the Xenadrine. Concerning your payment information, your credit card information is encrypted prior to transmission.

 What items are returnable?

Items purchased in the last 30 days.

 How do I start a return?

Log in using your Xenadrine account and choose the appropriate product from the "View Completed Orders" page.

 Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

 How do I cancel my monthly subscription?

You can cancel anytime through your Xenadrine account or by filling out the online form on the “Contact Us” page.






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